Shipping Policy

Last Updated: September 14, 2026

Thank you for shopping with Fantique Forge & Fable! 💜 Each order is carefully selected, packed, and prepared before beginning its journey to you. Please review our shipping information below before placing your order.

Processing Times

Standard retail orders are typically processed and prepared for shipment within 3–5 business days.

Because our Mystery Scoops, Mini Mystery Scoops, Gatcha Gifts, and other customized products are individually selected and curated based on your requested theme, these orders may require additional processing time.

Estimated processing times listed on individual product pages take priority when applicable.

Processing time is separate from shipping/transit time.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as your order size, weight, destination, and selected shipping method.

Any available free-shipping promotions or discounted shipping offers will be displayed on our website or during checkout and may be subject to additional terms.

Estimated Delivery

Once your order has shipped, delivery times will depend on the shipping carrier and service selected at checkout.

Delivery dates provided by Fantique Forge & Fable or the shipping carrier are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our control.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow time for the carrier to scan your package and update its tracking information. Tracking may not update immediately after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout. If you notice an error after placing your order, contact us as soon as possible.

We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier's operations.

If your tracking information shows an unexpected delay or your package appears to be lost, please contact us. We will do our best to help you determine the appropriate next steps with the shipping carrier.

A package showing as “Delivered” by the carrier does not necessarily mean it has been lost. We recommend checking around your property, with household members or neighbors, and allowing a short period of time for carrier delivery updates before contacting us.

Damaged Packages

Please inspect your order as soon as it arrives.

If your order or its contents arrive damaged, please contact us as soon as possible through our Contact Us page. Include your order number and clear photographs of the damaged item, product packaging, and shipping package whenever possible.

We will review the situation and work with you toward an appropriate resolution.

Returned-to-Sender Packages

Packages may be returned to us because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or other carrier-related reasons.

If your package is returned to us, please contact us to discuss your options. Additional shipping charges may apply if you request that the order be shipped again, unless the return resulted from an error on our part.

Mystery Scoop & Custom Orders

Mystery Scoops and other customized products are prepared specifically for each order. Once these products have entered the selection, customization, packing, or shipping process, they generally cannot be canceled or modified.

Please double-check your selected theme, shipping address, and other order information before checkout.

Our separate Refund & Return Policy applies to returns, refunds, damaged products, and final-sale Mystery Collection items.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated.

International orders may experience additional delays due to customs processing.

Multiple Items & Shipments

When an order contains multiple products, we may package or ship them together when practical. In some circumstances, items may arrive in separate shipments.

If an order is shipped in multiple packages, additional tracking information may be provided.

Questions About Your Shipment?

If you have questions about your order, tracking information, or a shipping issue, please reach out through our Contact Us page and include your order number.

Thank you for choosing Fantique Forge & Fable and supporting our small business! ✨📦