Refund & Return Policy

We want you to feel confident shopping with Fantique. Our return policy differs depending on whether you purchase a standard retail item or a Mystery Scoops Gift Box product.

Standard Retail Items — 30-Day Returns

We offer a 30-day return policy on eligible standard retail merchandise. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging, when applicable. Proof of purchase may be required.

To begin a return, please reach out through our Contact Us page. Returns sent without first contacting us may not be accepted.

Unless the item arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you of its approval status. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Mystery Scoops & Mystery Scoop Add-Ons — All Sales Final

Due to the customized and surprise-based nature of our Mystery Scoops, Mini Mystery Scoops, Mystery Boxes, Gatcha Gifts, the Social Media Boxing Video and other Mystery Box Collection items, these products are not eligible for returns, exchanges, or refunds. All sales are final.

Each Mystery Scoop is hand-selected and prepared specifically for your order based on your chosen theme, preferences, and available inventory. Because the contents are customized and the identity of the surprise items is part of the product experience, preference-based returns are not accepted.

However, we absolutely want to know if something went wrong. If your order arrives damaged or defective or has another fulfillment issue, please contact us through our Contact Us page as soon as possible. Please include your order number and photos of the issue when applicable so we can review it and work to make things right.

Damaged, Defective & Incorrect Items

Please inspect your order when it arrives. If an eligible retail item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

In addition to the Mystery Scoop Collection, certain products may be non-returnable for hygiene, safety, customization, clearance/final-sale, or other reasons. Any applicable restrictions will be stated on the product listing when appropriate.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, customization, packing, or shipping.

Questions?

Have a question about a return or an issue with your order? Please reach out through our Contact Us page. We’re happy to help and appreciate you supporting our small business. 💜